SMS Terms & Conditions
Last updated: August 14, 2026
1. Program Description
A&M Home Care Corp ("A&M," "we," "us," "our") offers an SMS (text message) program that sends appointment confirmations, visit reminders, and related care coordination messages to clients, family members, and authorized caregivers who have consented to receive them.
By opting in to our SMS program, you agree to these Terms & Conditions and to our Privacy Policy.
2. How to Opt In
You may opt in to receive SMS messages from A&M Home Care by:
- Providing your mobile phone number during in-person intake at any A&M Home Care office and consenting verbally to receive appointment communications;
- Providing your mobile phone number by phone to an A&M care coordinator and consenting to receive appointment communications;
- Replying YES or CONFIRM to a message from A&M requesting your consent.
Your consent is not required as a condition of receiving services from A&M Home Care.
3. Types of Messages You Will Receive
Messages may include, but are not limited to:
- Confirmation of a scheduled wellness or personal-care visit;
- Reminders of upcoming visits (typically 24 hours in advance);
- Notifications of visit rescheduling or caregiver changes;
- Requests to confirm or reschedule an appointment via a secure link.
We do not send marketing or promotional text messages under this program.
4. Message Frequency
Message frequency varies based on your scheduled visits. Most clients receive between 1 and 10 messages per week. You will typically receive one confirmation message when a visit is scheduled and one reminder message before each visit.
5. Message and Data Rates
Message and data rates may apply. A&M Home Care does not charge for the SMS messages themselves, but your mobile carrier may charge you for sending or receiving text messages according to your plan. Contact your carrier for details.
6. How to Opt Out
You may stop receiving SMS messages at any time by replying STOP, UNSUBSCRIBE, CANCEL, QUIT, or END to any message from A&M Home Care. You will receive a confirmation that you have been unsubscribed and will not receive further messages.
To resubscribe after opting out, reply START to any of our previous messages or ask an A&M care coordinator to re-enroll your number.
7. Help and Support
Reply HELP or INFO to any A&M SMS message for assistance. You may also call our Maine headquarters at (207) 307-0922 or email info@aandmhomecare.org.
8. Privacy and Data Sharing
A&M Home Care does not share, sell, or rent your mobile phone number or SMS opt-in data to third parties for marketing or promotional purposes. Your phone number and SMS consent information are used only to send you the appointment communications you have consented to receive.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of our services (for example, our SMS delivery vendor Twilio) may be shared under a data processing agreement; all other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We may share your phone number with trusted service providers (for example, our SMS delivery vendor, Twilio) only to the extent necessary to deliver the messages you have opted in to receive. These providers are contractually obligated to safeguard your information.
For full details on how we collect, use, and protect your information, see our Privacy Policy.
9. Supported Carriers
Our SMS program is supported on major U.S. mobile carriers, including AT&T, Verizon, T-Mobile, Sprint, U.S. Cellular, and most regional carriers. Carriers are not liable for delayed or undelivered messages.
10. Eligibility
You must be the account holder or authorized user of the mobile phone number you provide and at least 18 years of age to consent to receive SMS messages from A&M Home Care. If you provide a phone number on behalf of a client (for example, a family caregiver enrolling a parent), you represent that you have authority to provide that number and consent on the client's behalf.
11. Changes to These Terms
We may update these SMS Terms & Conditions from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued participation in the SMS program after changes take effect constitutes acceptance of the updated Terms.
12. Contact Us
A&M Home Care Corp
583 S Main St
Brewer, ME 04412
Phone: (207) 307-0922
Email: info@aandmhomecare.org
"And whatsoever ye do, do it heartily, as to the Lord, and not unto men." — Colossians 3:23 (KJV)