Privacy Policy
A&M Homecare is committed to protecting the privacy of our clients, employees, and website visitors. This policy outlines how we collect, use, and safeguard your personal information.
1. Information We Collect
We collect and maintain personal information from both clients and employees for general business purposes. This may include:
- Name and contact information
- Mailing address
- Employment and background details (for staff)
- Billing and invoicing information (for clients)
2. How We Use Your Information
We use the information collected to support the essential functions of our business, including:
- Conducting background checks (with consent)
- Processing employee payroll
- Managing billing and invoicing for client services
- Responding to inquiries submitted through our website forms
- Meeting legal, regulatory, and administrative obligations
3. Information Sharing
We do not sell or share your personal information with third parties for marketing or promotional purposes. We may share information with trusted third-party service providers only for necessary business functions, such as:
- Payroll processing
- Background screening
- Financial or billing services
- Website form processing
All service providers are contractually obligated to maintain confidentiality and use the information solely for the agreed-upon purpose.
4. SMS Communications and Keyword Disclosure
A&M Homecare may offer SMS communications (such as updates, alerts, or reminders) to users who choose to subscribe. By texting the keyword "SUBSCRIBE" to our designated number, users consent to receive periodic text messages from us.
How customers are informed: the "SUBSCRIBE" keyword is disclosed to users through verbal communication during intake or inquiry, and is clearly posted on relevant pages of our website.
Message and data rates may apply. Users can opt out of SMS communications at any time by replying STOP to any message. We do not share or sell phone numbers or SMS opt-in data with third parties for marketing purposes.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Information sharing to subcontractors in support of our services (for example, our SMS delivery vendor Twilio) may be shared under a data processing agreement.
Full SMS program terms and opt-in details are available at /sms-terms.
5. Your Rights and Choices
You have the right to:
- Request access to or correction of your personal information
- Opt out of non-essential communications
- Request that we delete your data, subject to legal and operational requirements
To make such a request, please contact us using the information below.
6. Contact Us
If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at referrals@aandmhomecare.org or (207) 307-0922.
7. Updates to This Policy
We may revise this Privacy Policy periodically. All updates will be posted to our website with a new effective date.